Privacy policy
Privacy Policy
At NZ Native Honey Products Limited, and including our Retail brand, RaKiwi Limited), we are committed to protecting the privacy and security of our Wholesale Partners. For all our services, the data controller, the company that’s responsible for your privacy, is NZ Native Honey Products Limited.
Consent Declaration
By submitting your information and other information to us, you consent to the processing of such information in accordance with our Privacy Policy.
Shjaring your Infomration
We do not, and will not, sell any of your personal data - including your name, address, or email address - to any third party. However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement
- Companies that provide services to supply your purchases to you, such as payment service providers, warehouses, order packers and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business.
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Credit reference agencies, law enforcement and fraud prevention agencies, so we can protect ourselves and our customers against fraud.
We may provide third parties with aggregated but anonymised information and analytics about our customers. We will not provide such third parties with any information that could be used to identify you.
Marketing Messages
When you confirm acceptance to receive marketing updates, this will notify us to send you marketing messages via email to keep you informed on our wholesale business updates and promotions.
You can stop receiving marketing messages from us at any time by selecting the “Unsubscribe” on the bottom of any marketing emails we send. Or you can submit the form on our Contact us page and request to unsubscribe, and this will notify us to update your preferences accordingly. Once you have indicated that you no longer wish to receive emails from NZ Native Honey Products, we will update your profile to ensure that you don’t receive further marketing emails from us.
Please note that stopping marketing messages will not stop service communications such as order updates.
Your Information and Countries outside of Europe
We currently fulful orders out of the USA and New Zealand which we may use for processing orders from customers in the EU. All data that is retained is for legal purposes and will be automatically deleted after 14 years, unless we are instructed otherwise.
Keeping Your Information
We will retain your information for as long as you have your account, or as long as it is needed to be able to provide our services to you. In the case of any contact you may have with our Customer Service team, your details will only be retained for as long as is necessary to provide support-related reporting and trend analysis.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your Rights
It’s important to us that you understand your rights relating to your personal information:
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, unless it is required for business operations such as tax or legal purposes
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator
Changes to how We Protect Your Privacy
We may change this page from time to time to reflect how we are processing your data. If we make significant changes, we will make that clear on our B2B Wholesale website, or other NZ Native Honey Products services, or by some other means of contact such as email, so that you are able to review the changes before you continue to engage with NZ Native Honey Products.
Cookies
We use cookies when you visit our Wholesale site. There are four main types of cookies – here’s how and why we use them.
- Site functionality cookies
- Site analytics cookies
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Customer preference cookies
